Our Disclaimer, Return and Shipping Policies can be seen below. To view our complete company policies please visit: https://steeprightup.com/company-policies
We want all of our customers to be happy with their purchases. If you purchase one of our regularly stocked products (excludes custom – see below regarding custom products) and are not happy with it please contact us.
We do not offer returns, refunds, or exchanges on custom orders unless there has been an in-house error. Custom orders would be a product that you have requested a specific blend of any of the following (but not limited to): teas, coffees, packaging, labeling. If you are sent the wrong product we will correct the issue.
Since many of our products are custom made for each client it is important that you order exactly what you are looking for. If you are in the Clayton (or surrounding areas) of NC we have all of our teas available for you to taste and smell to see what your preferences may be. This will ensure that your order is what you expected it to be.
Being that each product is blended and packaged at the time the order is placed, there is a minimum 48 business hour turn-around time for processing and shipping (some products may take up to 2 weeks for turn-around). Some custom blends may take more than 2 weeks turn-around time as some ingredients may need to be special order. Should a custom order have longer than a 2 week turn-around time we will contact you with the option to proceed or cancel the order prior to beginning production. We make every effort to get orders processed and shipped ASAP. However, at certain times of the year (ex. holidays) delivery times may be extended due to higher demand, vacation/holiday hours (for both us and our suppliers), and longer shipping times so plan accordingly and message us for current shipping times.
We are happy to ship to a PO Box. However, we are not responsible for packages left unclaimed at the post office.
Due to the nature of our products we advise having someone personally accept packages. Please be sure to provide a ship-to address that generally has someone present that can accept delivery. We are not responsible for packages left outside by any mail/package carrier. Nor are we responsible for packages that are not picked up or alternate delivery arrangements made once notice is left by the carrier about an attempted delivery of a package.
Any errors must be reported within 7 business days of receipt of the package. Please check your packages carefully when they arrive.
We generally use USPS for all of our shipping. However, we reserve the right to use the carrier service of our choice. If a specific carrier is requested additional fees may be charged.
The statements made on this website have not been evaluated by the FDA (U.S. Food & Drug Administration). Any education, services, and/or products provided on our website, blog, in-person consultations or any social media accounts are for educational purposes only and not intended to diagnose, cure, prescribe or prevent any disease. Nor is any information here intended to replace the advice of your qualified health care provider. Some herbs may be contraindicated with certain medications and/or medical conditions.